SHIPPINGS & RETURNS

Shipping Policy

Here at Firefly Innovations we strive to ship orders within 72 hours.  We primarily ship US mail first class in a padded envelope. We strive to keep a stock made up of our levelers to maintain fast and efficient shipping, but sometimes we do not have enough in stock and it takes a few extra days. If you wish to have your items shipped Priority Mail, FedEx or UPS we are happy to accommodate as requested.  International orders are all shipped the least expensive way unless requested otherwise. 

Return & Exchange Policy

We hope that you love your level stands and rulers and that you would never want to return them, however we do understand that sometimes a return is necessary.  We offer a full refund on returns made of new items within 14 days of purchase.  New and unused items purchased more than 14 days ago are subject to a 15% restocking fee.  Purchaser is responsible for return shipping charges.  We are happy to exchange items in new condition for other items in our store.   

 

In the event that an item is defective please notify us immediately and we will be happy to replace it.  

Please contact us for returns or exchanges at fireflyinnovations.or@gmail.com